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Policies

Policies, Terms and Conditions

1.  Payment Options

2.  Checkout Instructions
3.  Sales Tax
4.  Warranty
5.  Order Cancellation Policy
6.  Returns - 100% Money Back Guarantee
7.  Chargeback Policy
8.  Fraudulent Credit Card Purchases
9.  Errors on our Website
10. Typographical Errors
11. Privacy Policy
12. Privacy on Other Web Sites
13. Shipping
14. Copyrights and Trademark Notice
15. Links
16. Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
17. Multiple Product Orders
18. Out-of-Stock Products
19. Order Acceptance Policy
20. Other Conditions

1. Payment Options - Secure Shopping

We offer worry-free, secure payment options including American Express, Visa, MasterCard, Discover, PayPal, PayPal Express Checkout, Google Wallet, Amazon Payments, Check/Money Order, Certified Check and Wire Transfer. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon processing of your order.

2. Checkout Instructions

Add the products that you wish to purchase to the Shopping Cart and follow the instructions below:

Click on "Proceed to Checkout" Button for Credit Card (American Express, Visa, MasterCard, Discover), PayPal, PayPal Express Checkout, Check/Money Order, Certified Check and Wire Transfer Payments.

Online Credit Card orders over $500 are subject to additional order confirmation and documentation requirements as a security measure to prevent fraudulent purchases.

Our secure One Page Checkout allows you to checkout anonymously or checkout after registering your information.

Please follow the steps below to complete your order:

1. Select Checkout Options: Select from Guest Checkout, Register, Sign In and PayPal Express Checkout options.

2. Enter Billing and Shipping Address: Enter the Shipping Address where you want your order shipped to. You will also be able to enter a Promotion Code if you have one and any Notes or Special Instructions for us.

3. Select Payment Options: You will be able to select from Credit Card (American Express, Visa, MasterCard and Discover), PayPal, Check/Money Order, Certified Check and Wire Transfer payment options. Select Shipping Method: We offer Free Shipping on orders over $50. Orders under $50 will be charged a flat Standard Ground Shipping and handling fee of $5. We only ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii and Puerto Rico. Expedited service is available upon request by contacting Customer Service.
 
4. Review and Confirm: You will have an opportunity to Review and Confirm your order. You will receive an email Order Confirmation after you confirm the order.

5. Invoice: View and Print your invoice for your records.

Check/Money Order and Certified Check Payment Options:

Please make the check payable to GreenEcoSavers, LLC and mail the check with a copy of the Invoice to:

GreenEcoSavers, LLC
11921 Freedom Drive, Suite 550
Reston, VA 20190

We will hold your order pending receipt of your payment for up to 10 days. Your order will be processed and shipped after the funds are cleared.

Wire Transfer Payment Option:

Please select the Certified Check option during Checkout and contact Customer Service for Wire Transfer instructions.
 
We will hold your order pending receipt of your payment for up to 10 days. Your order will be processed and shipped after the funds are cleared.

Google Wallet and Amazon Checkout Payment Options:

Please enter your Postal Zip Code and click "Update" to enable Google Wallet and Amazon Checkout.

After you enable Google Wallet and Amazon Checkout you can click on either Google Wallet Checkout or Amazon Checkout to complete your order.

3. Sales Tax

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. Sales taxes are applied to all orders shipped within Virginia. Sales tax does not apply to web sales outside Virginia.

4. Warranty
 
All our products come with the full manufacturer’s limited warranty. Manufacturer warranty is effective from the date of purchase and typically lasts 12 months from the date of purchase unless otherwise stated. The exact warranty period could be confirmed directly with the manufacturer. We offer no additional warranty unless specified otherwise.

5. Order Cancellation Policy

Orders which are processed and canceled prior to shipping are subject to a 5% cancellation fee.
 
6. Returns – 100% Money Back Guarantee
 
Shop with the comfort of knowing that we offer a 100% money back guarantee. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. We request you to carefully examine the product immediately upon receipt to make sure it is exactly the product you ordered. If it is different from what you ordered, we request you contact the customer service immediately so that arrangements can be made to send you the correct product. If the product is in its original packaging, you may return the product to us within 30 days from purchase for a full refund (excluding shipping and handling charges).  Products once opened can be returned subject to a 15% restocking fee. Return shipping to us is at your own expense. If the product you received is defective, please contact our customer service so we may help accordingly to work with the manufacturer’s repair policies. Any product returned without our authorization is not our responsibility.

7. Chargeback Policy

GreenEcoSavers, LLC makes every effort to ensure that orders are processed promptly and shipped to our customers so that goods received by our customers are satisfactory in every way. An overwhelming majority of our valuable customers are absolutely honest. A very few fraudulent customers have attempted to use the "Chargeback" policy of their credit card's issuing bank to receive a refund they are not entitled to.

When you place an order on our website, the charge will show on your credit card statement as “GreenEcoSavers”.

We maintain complete records containing ordering information, customer email & phone conversation logs and shipping confirmation so we have consistently won these disputes. There is a considerable amount of time and effort required to disprove the false claims and we are without the disputed funds plus a hefty charge levied by the credit card company until the issue is settled.

In the event that a Chargeback is placed on a purchase, we reserve the right to report the incident for inclusion in a Chargeback abuser database. The information reported will include name, email address, order date, order amount, IP address, full address, and phone number.

GreenEcoSavers, LLC considers credit card Chargebacks to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous Chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money. The customer must attempt to return any and all merchandise to GreenEcoSavers, LLC before attempting a Chargeback.

In the event that you win the Chargeback with your credit card company, and have not returned our goods, GreenEcoSavers, LLC will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, GreenEcoSavers, LLC will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service.

8. Fraudulent Credit Card Purchases

GreenEcoSavers, LLC does not tolerate credit card fraud. We log IP strings on all orders. All fraud, without exception and any orders coming back as a Chargeback due to fraudulent activities will be reported and prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

9. Errors on our Website

We make every effort possible to provide current and accurate product information on our website. Product information is subject to change at any time. We reserve the right to update the information on our website at any time without notice. Product information, pricing, availability, shipping and special offers may include typographical errors, omissions or inaccuracies. These errors will be corrected immediately upon discovery. We reserve the right to refuse or cancel any order based on an incorrect price and issue a full credit for your purchase. If you used a credit card for your purchase, the time for the issued credit to appear in your account will be based on your card issuer. If you are not fully satisfied with your product purchase, you may return it as per our return policy.

10. Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, GreenEcoSavers, LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. GreenEcoSavers, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, GreenEcoSavers, LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price

11. Privacy Policy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the GreenEcoSavers, LLC website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are your name, address, email address, phone number and credit card information. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's name and address.

The Way We Use Information

We use the information you provide only to complete your order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
 
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information
 
You can access all your personally identifiable information that we collect online and maintain by logging into your account at GreenEcoSavers, LLC. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
 
How To Contact Us
 
Should you have other questions or concerns about these privacy policies, please contact customer service.
 
12. Privacy on Other Web Sites
 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

13. Shipping

We offer Free Ground Shipping on orders over $50. Orders under $50 will be charged a flat Standard Ground Shipping and handling fee of $5. We only ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii and Puerto Rico. We do not ship to PO Boxes. Expedited service is available for most orders upon request by contacting customer service.

Most orders received before 3:00 pm EST will ship the same day, provided the product ordered is in stock. Most orders received after 3:00 pm will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. In general for products in stock, we ship within 1 to 5 business days after your payment has been processed. Shipping for products which are not in stock and for large quantities could take longer, and you will be contacted by our customer service department with the estimated lead time. Backordered products could have a lead time between 1 to 4 weeks. Please contact us by phone or by email if you need to check stock availability and lead time for any product. We use all major shipping carriers including UPS, FedEx and USPS. Renewable Energy products like Solar Panels, large Inverters and Wind Turbines will be shipped by freight due to weight limitations. We choose the carrier to ensure that your order is delivered in the most efficient manner. If there is a delay in shipping your order, we will notify you immediately by email. We cannot guarantee any shipping company to deliver packages as scheduled due to unexpected delays such as weather conditions or human errors when the package is in the shipping companies care. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by GreenEcoSavers, LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Tracking Your Packages

We will provide you tracking numbers on the confirmation e-mail that we send you when your order is shipped. The tracking number can be used to check the status of your package at our shipping carriers' websites below:

Federal Express

http://www.fedex.com/us/

Customer Service at 1-800-GoFedEx (1-800-463-3339)

UPS

http://www.ups.com/tracking/tracking.html

Customer Service at 1-800-PICK-UPS (1-800-742-5877)

USPS

http://www.usps.com/shipping/trackandconfirm.htm

Customer Service at 1-800-222-1811

14. Copyrights and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2011, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

15. Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

16. Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

17. Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

18. Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00 pm EST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

19. Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

20. Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether GreenEcoSavers, LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.